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When there is a formal transaction dispute between a customer and a merchant, CyberCom Pay will load a chargeback order into the merchant’s account for further investigation.

Once a chargeback is loaded into the merchant’s account, the merchant will be notified by email outlining the issue and providing a deadline by when you must provide us with all relevant information that will help us investigate the chargeback dispute with the customer’s bank.
In many cases, a cardholder simply did not recall making the transaction and upon providing evidence, the chargeback dispute is settled without any further action taken against the merchant.

On the occasion that there is a continued dispute and the customer’s bank does not cancel the chargeback, your merchant account will be automatically debited for the disputed amount and any associated fees in the next settlement period.