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General Questions

Becoming a CyberCom Pay Merchant

Becoming a CyberCom Pay merchant is simple. For just a $99 setup fee plus GST and no monthly fees or contracts, you can apply online for a merchant account. Once you have provided us with all the required information and our banking partners are satisfied with the information, it takes 5-7 working days to set up your merchant account. Here’s how the process works:

Online Application: Depending on the type of business you are (company, sole trader, partnership, charity etc.), you will need to supply relevant information to help our merchant support team process your application.

Merchant Verification: Being part of the payments industry means we have to comply with certain governmental rules around collecting and verifying information about our merchants. Shortly after applying for a merchant account, our banking partners will be in touch to go over some details, along with asking you to fill in some forms and provide cetified identity documents.

Merchant Boarding Process: Once our banking partners are satisfied with your information we will contact you again by email and phone to confirm your acceptance as a CyberCom Pay merchant along with relevant login details, resources and sample code for your web developers to help them integrate your website with CyberCom Pay. At this stage, you are technically ready to start accepting credit card payments. Please note that you are responsible for undertaking all integration work required to allow credit card transactions through your website.