Welcome to our support center

Transactions


Why am I seeing SHQ* on my bank statement

Why am I seeing SHQ* on my bank statement


Settlement of funds into your bank account

Settlement of funds into your bank account


Exporting Transaction Records

Exporting Transaction Records


Transaction Fees Explained

Transaction Fees Explained


Exporting Settlement Records

Exporting Settlement Records


Chargebacks

Chargebacks


Settlement Disputes

Settlement Disputes


Post Payment Redirection

Post Payment Redirection


Refunds

Refunds


What are the transaction fees?

What are the transaction fees?


Which cards can I accept with CyberCom Pay?

Which cards can I accept with CyberCom Pay?


Can I accept EFTPOS cards with CyberCom Pay?

Can I accept EFTPOS cards with CyberCom Pay?


When will my funds get settled into my bank account?

When will my funds get settled into my bank account?


How long do I need to wait until the money is my account?

How long do I need to wait until the money is my account?


Is there anything the merchant needs to use the product? GST registered or just a merchant account?

Is there anything the merchant needs to use the product? GST registered or just a merchant account?